Privacy Policy

Howe Well (HoweWell.com) Privacy Policy

This Privacy Policy, and any information or documents contained herein, set out the terms and conditions of how Howe Well (“HoweWell.com”/”we”/”us”/”our”), collects, uses, stores and shares information about any customers/clients/patients, viewers and/or users (“you”/”user”) of this website; located at http://howewell.com (our “website”). By using our website, or by voluntarily utilizing our goods/products, and/or our consultation services, and you agree to be bound by and to comply with, this Privacy Policy. We also own “HoweWell.ca”.

This Privacy Policy is effective the date of: December 4, 2018. 

Updated October 18th, 2022.

Contents:

• 1. Our details
• 2. Consent
• 3. Definitions
• 4. Collection of Information, including:
• a) Account Registration Information
• b) Purchase & Ordering Information
• c) Customer Service Communication Team Information
• d) Use of Cookies
• e) Marketing & Advertising Communication Standards
• f) Email Notification Standards
• g) Statistical Data Analysis
• h) Fraud Detection
•  i) Shared Personally Identifiable Information
• 5. Security of Personally Identifiable Information
• 6. Retention of Personally Identifiable Information
• 7. Customer Responsibility
• 8. Amendment of Privacy Policy
• 9. Account Access 
• 10. Text Marketing, Email and/or other Notifications

1. Our details: Howe Well has duly appointed a ‘Privacy Officer’.

2. Consent: By using HoweWell.com and by engaging with Howe Well, please be advised that you automatically consent and authorize use of your ‘Personally Identifiable Information’, as described to you in this ‘Privacy Policy’ and/or our ‘Terms of Use‘; and/or as otherwise identified to you by law. Howe Well strives to protect the confidentially our users/customers/clients/patients ‘Personally Identifiable Information‘, as openly provided via the internet to Stacy Howe and/or Howe Well (HoweWell.com) by you. However, due to the inherent nature of the internet, and the associated risks involved with its use, Stacy Howe and/or Howe Well (HoweWell.com), cannot 100% guarantee that our users/customers/clients/patients information will not be improperly accessed or used by third parties unlawfully. Please be aware that as a HoweWell.com user, viewer, or user/customer/client/patient, you are voluntarily submitting your ‘Personally Identifiable Information’ at your own risk. 

3. Definitions:

• Website Users/Customers/Clients/Patients: Includes viewers of this site, users of this site, buyers of goods/products, and/or consultation services.

• Personally Identifiable Information: Any recorded information that can personally identify an individual, and may include his or her name, address, e-mail address, telephone number, payment and/or credit card information, age, sex, identifying number, or a date of birth.

• Non-Personally Identifiable Information: Any recorded information that cannot be used on its own to identify any one specific individual. Examples of ‘Non-Personally Identifiable Information‘ that we collect may include, (but is not limited to): an IP address (Internet Protocol Address), the domain used to access our website, detailed information regarding the operating system used to access our website, any statistical aggregate information pertaining to the demographics of our users (e.g. average age or location of our users), number of visitors per day or per week, what pages users/clients/patients access or visit most frequently, best-selling items, and the average time users have spent on this website. Although our collection, use and disclosure of ‘Non-Personally Identifiable Information‘ is not subject to governmental privacy laws, or to our Howe Well ‘Privacy Policy‘. 

4. Collection of Information: By using our website, you automatically consent to have Stacy Howe and/or Howe Well (HoweWell.com) collect your ‘Personally Identifiable Information‘, and store it in our website database. Any personal information that you provide, helps us to process your order quickly and enables us to personalize and improve the quality of our service. Here are examples of some ‘Personally Identifiable Information‘ that we may gather from you:

• a) Account Registration Information: In order to make any purchase through HoweWell.com, we ask our users/customers/clients/patients to please register for an Account and provide your personal information, such as your first and last name, telephone number, email address and/or your accurate and up-to-date payment information.

• b) Purchase & Ordering Information: When you place an order for any good/product and/or consultation service through Stacy Howe and/or Howe Well (HoweWell.com), we collect and store the following information in order to process your order: e-mail address, billing address, mailing address, phone number, IP address, HoweWell.com password, personal favourites or preferences, order history, group, business or company affiliations, and payment and billing authorization information.  

• c) Customer Service Communication Team: When you contact our ‘Customer Service Communication Team‘ via email and/or social media accounts (or possibly by telephone), please be advised that all conversations are recorded to ensure the efficiency of our service. Additionally, Stacy Howe and/or Howe Well (HoweWell.com) reserves the right to collect specific information from you throughout the course of each conversation to serve you better. Howe Well also collects and stores your personal information for the purposes of Survey Data Collection and Analysis, as well as for Contest Data Collection, Analysis & Winner Selection when applicable and/or necessary. 

• d) Use of Cookies: Like many other website providers, HoweWell.com uses alphanumeric ‘cookies‘ in order to collect various types of information regarding our customers/website users/clients/patients site browser history while accessing our website. Cookies are designed to record the user’s browsing activity, to electronically store and remember the last products individuals searched during their last visit to our website. HoweWell.com uses cookies to remember information you have previously given us, so that you do not have to re-enter your personal information each time you log in to our website. You can, however, stop your computer from accepting new cookies from us at any time. A detailed explanation of how to do this can be found in most service providers browser settings, listed under the ‘Help’ section. We strongly recommend to our users/customers/clients/patients that they leave their cookies turned ‘on’ however, as cookies allow our users/customers/clients/patients the ability take advantage of specific Howe Well (HoweWell.com) offers and website features, that may otherwise be limited.

• e) Marketing & Advertising Communication Standards: If you ‘opt-in’ to receive electronic marketing communication from Stacy Howe and/or from Howe Well (HoweWell.com), we promise to keep you up-to-date on any new goods/products, contests and promotions we’re running, as well as what new homeopathic, health, beauty and wellness related topics are being updated or newly dropped on our ‘Blog’, as well as the various consultation services we’re offering. If preferred however, our users/customers/clients/patients are easily able to ‘opt-out’ of receiving electronic marketing communication from Stacy Howe and/or Howe Well (HoweWell.com) at any time. Simply ‘opt-out’ or unsubscribe to our emails by following the online instructions provided, or we can help you by contacting our ‘Customer Service Communication Team‘, via email or by telephone. 

• f) Email Notification Standards: Users, customers, clients, patients and viewers of this website may receive email notifications regarding HoweWell.com products and/or services; if and when those individuals e-mail preferences are applicable.

• g) Statistical Data Analysis: Stacy Howe, Howe Well and/or HoweWell.com, collects statistical data concerning the products and services being purchased through our website. This information is kept confidential; however, aggregate statistics will be kept by us, and may be made available to third parties for proper operation of our website. In most cases, we only collect ‘Personally Identifiable information‘ about our users, customers, clients and/or our patients pertaining to their purchases made; or when those individuals corresponds with us via email, or by telephone. 

• h) Fraud Detection: Our system is designed to detect any suspicious or fraudulent activity on our website. Your IP address is reported by our web browser whenever you visit any page on our website. This information is then recorded and logged, along with your account registration information, and it is used, to prevent and help detect fraud. 

• i) Shared Personally Identifiable Information: Stacy Howe and/or Howe Well (HoweWell.com) values each and every one of our customers/website users/clients and/or patients, and we have put several organizational and contractual safeguards into place to ensure a suitable level of protection of our users/customers/clients/patients ‘Personally Identifiable Information‘. We will not disclose, nor transfer your personal Information to any ‘third party’ providers without your permission; with the exception of any terms as specified by this ‘Privacy Policy’. However, we do disclose your ‘Personally Identifiable Information‘ to our website hosting provider, as well as to our E-Commerce software providers, payment process companies, email notification service providers, freight carriers, third party digital marketing platforms, and/or affiliated advertising network IT providers; as this is necessary to provide service to our customers/website users/clients/patients. Our website servers and service providers are located in Canada and the USA, and your ‘Personally Identifiable Information‘ may become available (if legally necessary), to the government and/or any other regulated agency, or jurisdiction. 

5. Security of Personally Identifiable Information: The security of our users/customers/clients/patients ‘Personally Identifiable Information‘ is of the upmost importance here at Howe Well (HoweWell.com) and/or with Stacy Howe. We have implemented a variety of safety measures physically, technically, contractually and administratively, in order to protect our users/customers/clients/patients ‘Personally Identifiable Information‘. Measures have also been taken to ensure that Howe Well (HoweWell.com) staff has only restricted or limited access to our customer’s/website users/clients/patients ‘Personally Identifiable Information‘. Staff/employees/subcontractors/partners/affiliates, etc., can only access such information if and when it is required to perform their necessary employment obligations and/or responsibilities, and for no other reason. 

6. Retention of Personally Identifiable Information: We retain your ‘Personally Identifiable Information‘ for as long a period as required by law, or as we may otherwise deem appropriate.

7. Customer Responsibility: Each Howe Well (HoweWell.com) user/customer/client and/or patient, is responsible for helping us to protect the illegal disclosure of their ‘Personally Identifiable Information‘. We strongly advise such individuals to NEVER disclose their confidential Howe Well (HoweWell.com) account registration information, including most importantly their account password, or any other personal information provided confidentially to Howe Well, to any third parties at any time. Please be advised that Stacy Howe and/or Howe Well (HoweWell.com) would never request our customers/website users/clients and/or patients to provide any of their personal account information through email. If you suspect any fraudulent emails such as this, please contact our ‘Customer Service Communication Team‘ via email at info@howewell.com. 

8. Amendment of Privacy Policy: We reserve the right to amend this ‘Privacy Policy‘ at any time. If we decide to amend this ‘Privacy Policy‘, changes will be posted our ‘Home‘ page of this website. We recommend that you print a hard copy of this ‘Privacy Policy’ for your reference, and revisit it often to ensure awareness of any updates. Continued use of our website implies and signifies your acceptance of any new changes to this ‘Privacy Policy‘.

9. Account Access: Each Howe Well (HoweWell.com) user/customer/client and/or patient, has the right to request access of their ‘Personally Identifiable Information‘ from our website database system at any time. In order to provide such confidential website user/customer/client and/or patient information however, we kindly ask that you notify us with your written request via email, and we will gladly provide you with a copy of this information in accordance with applicable law. Stacy Howe and/or Howe Well (HoweWell.com) does reserve the right to withhold any requested customer/website user/client and/or patient ‘Personal Identifiable Information‘, if/when any fraudulent activity is suspected, or when we are permitted to withhold such information as applicable by Canadian law. With your help, our team is dedicated to keeping your ‘Personal Identifiable Information’ safe, accurate, and up-to-date. It is the also responsibility of each Howe Well (HoweWell.com) user/customer/client and/or patient to ensure their personal information is kept confidential from third parties, at all times.

10. Text Marketing, Email and/or other Notifications: By entering your phone number/email in the checkout and/or by initializing any purchase, including subscribing to our subscription form using any given keywords, you agree that we may send you text message/email notifications (for your order, including abandoned cart reminders), and text/email marketing offers. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text/email marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link that we provided to you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions, please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above, and/or see section 26 of our ‘Terms of Use.’