PRIVACY POLICY

Howewell.com Privacy Policy

This Privacy Policy, and any documents contained herein, set out the terms and conditions of how Howe Well ("howewell.ca"/"we"/"us"/"our"), collects, uses, stores and shares information about any customers, viewers and users ("you"/"user") of this website; located at http://howewell.com(our "website"). By using our website, or by voluntarily utilizing our goods and/or services, you agree to be bound by and to comply with, this Privacy Policy. 

This Privacy Policy is effective date December 4, 2018.

Contents:

  • 1. Our details
  • 2. Consent
  • 3. Definitions
  • 4. Collection of Information, including:
  • a) Account Registration Information
  • b) Purchase & Ordering Information
  • c) Customer Service Communication Team Information
  • d) Use of Cookies
  • e) Marketing & Advertising Communication Standards
  • f) Email Notification Standards
  • g) Statistical Data Analysis
  • h) Fraud Detection
  •  i) Shared Personally Identifiable Information
  • 5. Security of Personally Identifiable Information
  • 6. Retention of Personally Identifiable Information
  • 7. Customer Responsibility
  • 8. Amendment of Privacy Policy
  • 9. Account Access 

1. Our details: Howe Well has duly appointed a Privacy Officer.

2. Consent: By using howewell.ca and by engaging with Howe Well, please be advised that you automatically consent and authorize use of your Personally Identifiable Information, as described to you in this Privacy Policy; or as otherwise identified to you by law. Howe Well strives to protect the confidentially our customers Personally Identifiable Information, as openly provided via the internet to Howe Well (howewell.ca) by you; however, due to the inherent nature of the internet, and the associated risks involved with its use, Howe Well (howewell.com cannot 100% guarantee that our customer information will not be improperly accessed or used by third parties unlawfully. Please be aware that as a howewell.com user, viewer, or customer, you are voluntarily submitting your Personally Identifiable Information at your own risk. 

3. Definitions:

  • Customer: Includes viewers of this site, users of this site, buyers of products and/or services.
  • Personally Identifiable Information: Any recorded information that can personally identify an individual, and may include his or her name, address, e-mail address, credit card information, age, sex, identifying number, or date of birth.
  • Non-Personally Identifiable Information: Any recorded information that cannot be used on its own to identify any one specific individual. Examples of Non-Personally Identifiable Information that we collect may include, (but is not limited to): an IP address (Internet Protocol Address), the domain used to access our website, detailed information regarding the operating system used to access our website, any statistical aggregate information pertaining to the demographics of our users (e.g. average age or location of our users), number of visitors per day or per week, what pages users access or visit most frequently, best-selling items, and the average time users have spent on this website. Although our collection, use and disclosure of Non-Personally Identifiable Information is not subject to governmental privacy laws, or to our Howe Well Privacy Policy. 
4. Collection of Information: By using our website, you automatically consent to have Howe Well (howewell.ca) collect your Personally Identifiable Information, and store it in our website database. Any personal information that you provide, helps us to process your order quickly and enables us to personalize and improve the quality of our service. Here are examples of some Personally Identifiable Information that we may gather from you:
  • a) Account Registration Information: In order to make any purchase through howewell.ca, we ask our customers to please register for an Account and provide personal information, such as first and last name, and email address.
  • b) Purchase & Ordering Information: When you place an order for any product and/or service through Howe Well (howewell.com), we collect and store the following information in order to process your order: e-mail address, billing address, mailing address, phone number, IP address, howewell.ca password, personal favorites or preferences, order history, group, business or company affiliations, and payment and billing authorization information.  
  • c) Customer Service Communication Team: When you contact our Customer Service Communication Team via email or by telephone, please be advised that all conversation is recorded to ensure the efficiency of our service. Additionally, Howe Well (howewell.com) reserves the right to collect specific information from you throughout the course of each conversation to serve you better. Howe Well also collects and stores your personal information for the purposes of Survey Data Collection and Analysis, as well as for Contest Data Collection, Analysis & Winner Selection. 
  • d) Use of Cookies: Like many other website providers, howewell.com uses alphanumeric 'cookies' in order to collect various types of information regarding our customers site browser history while accessing our website. Cookies are designed to record the user's browsing activity, to electronically store and remember the last products individuals searched during their last visit to our website. Howewell.com uses cookies to remember information you have previously given us, so that you do not have to re-enter your personal information each time you log in to our website. You can, however, stop your computer from accepting new cookies from us at any time. A detailed explanation of how to do this can be found in most service providers browser settings, listed under the ‘Help’ section. We strongly recommend to our customers that they leave their cookies turned on however, as cookies allow our customers the ability take advantage of specific Howe Well (howewell.com) offers and website features, that may otherwise be limited.
  • e) Marketing & Advertising Communication Standards: If you 'opt-in' to receive electronic marketing communication from howewell.com, we promise to keep you up-to-date on new products, contests and promotions we're running, what new homeopathic & wellness related topics are being dropped on our 'Blog', as well as the various services we're offering. If preferred however, our customers are easily able to 'opt-out' of receiving electronic marketing communication from howewell.ca at any time. Simply 'opt-out' or unsubscribe to our emails by following the online instructions provided, or we can help you by contacting our Customer Service Communication Team, via email or by telephone. 
  • f) Email Notification Standards: Customers, users and viewers of this website may receive email notifications regarding howewell.ca products and/or services; if and when a customers e-mail preferences are applicable.
  • g) Statistical Data Analysis: Howe Well (howewell.com) collects statistical data concerning the products and services being purchased through our website. This information is kept confidential; however, aggregate statistics will be kept by us, and may be made available to third parties for proper operation of our website. In most cases, we only collect Personally Identifiable information about our customers pertaining to their purchases made; or when a customer corresponds with us via email, or by telephone. 
  • h) Fraud Detection: Our system is designed to detect any suspicious or fraudulent activity on our website. Your IP address is reported by our web browser whenever you visit any page on our website. This information is then recorded and logged, along with your account registration information, and it is used, to prevent and help detect fraud. 
  • i) Shared Personally Identifiable Information: Howe Well (howewell.com) values each and every one of our customers, and we have put several organizational and contractual safeguards into place to ensure a suitable level of protection of our customers Personally Identifiable Information. We will not disclose, nor transfer your personal Information to any ‘third party’ providers without your permission; with the exception of any terms as specified by this Privacy Policy. However, we do disclose your Personally Identifiable Information to Shopify (our website hosting provider), as well as to our E-Commerce software providers, payment process companies, email notification service providers, freight carriers, third party digital marketing platforms, and affiliated advertising network IT providers; this is necessary to provide service to our customers. Our website servers and service providers are located in Canada and the USA, and your Personally Identifiable Information may become available (if legally necessary), to the government and/or any other regulated agency, or jurisdiction. 

5. Security of Personally Identifiable Information: The security of our customers Personally Identifiable Information is of the upmost importance here at Howe Well (howewell.com). We have implemented a variety of safety measures physically, technically, contractually and administratively, in order to protect our customers Personally Identifiable Information. Measures have also been taken to ensure that Howe Well (howewell.com) staff has only restricted or limited access to our customer's Personally Identifiable Information. Staff can only access such information if and when it is required to perform their necessary employment obligations and/or responsibilities. 

6. Retention of Personally Identifiable Information: We retain your Personally Identifiable Information for as long a period as required by law or as we may otherwise deem appropriate.

7. Customer Responsibility: Each Howe Well (howewell.com) customer is responsible for helping us to protect the illegal disclosure of their Personally Identifiable Information. We strongly advise our customers to never disclose their confidential howewell.ca account registration information, including most importantly their account password, or any other personal information provided confidentially to Howe Well, to any third parties. Please be advised that Howe Well (howewell.com) would never request our customers provide personal account information through email. If you suspect any fraudulent emails such as this, please contact our Customer Service Communication Team via email, or by telephone immediately. 

8. Amendment of Privacy Policy: We reserve the right to amend this Privacy Policy at any time. If we decide to amend this Privacy Policy, changes will be posted our 'Home' page of this website. We recommend that you print a hard copy of this Privacy Policy for your reference, and revisit it often to ensure awareness of any updates. Continued use of our website implies and signifies your acceptance of any new changes to this Privacy Policy.

9. Account Access: Each howewell.com customer has the right to request access of their Personally Identifiable Information from our website database system at any time. In order to provide such confidential customer information however, we kindly ask that our customers notify us with their written request via email, and we will gladly provide you with a copy of this information in accordance with applicable law. Howe Well (howewell.com) does reserve the right to withhold any requested customer Personal Identifiable Information if fraudulent activity is suspected or when permitted to withhold such information as applicable by Canadian law. With your help, our team is dedicated to keeping your Personal Identifiable Information safe, accurate, and up-to-date. It is the also responsibility of each Howe Well (howewell.com) customer/user to ensure their personal information is kept confidential from third parties, accurate and up-to-date.

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